Privacy Policy

Cyclone Mufflers & Brakes Auto Repair ("Cyclone," "we," "our," or "us") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request services, submit an appointment request, apply for employment, or otherwise interact with us online.

By using our website, you agree to the practices described in this Privacy Policy.

If you have any questions, you may contact us at:

Email: support@cyclonemufflers.com

We may collect the following categories of information:

A. Information You Provide to Us

When you fill out a form, request an appointment, contact us, apply for a job, or otherwise communicate with us, we may collect information such as:

• Full name
• Email address
• Phone number
• Vehicle information
• Requested services
• Preferred appointment date and time
• Employment and application information
• Resume or supporting documents
• Any other information you choose to provide

B. Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring URL
• Pages viewed
• Date and time of visits
• General website usage information

C. Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

• Operate and improve the website
• Understand how visitors use the website
• Maintain security and performance
• Remember certain preferences

You can usually control cookies through your browser settings. Disabling cookies may affect some website functionality.

We may use the information we collect for business purposes such as:

• Responding to inquiries and requests
• Scheduling, confirming, or managing appointment requests
• Communicating about services you requested
• Processing employment inquiries or job applications
• Improving our website, services, and customer experience
• Maintaining security and preventing fraud, misuse, or unauthorized access
• Keeping business records
• Complying with legal obligations
• Protecting our rights, property, and safety

We do not sell your personal information.

We may share your information only in the following circumstances:

• With service providers who help us operate our website or business, such as website hosting, scheduling, communications, analytics, IT support, or form processing providers
• If required by law, subpoena, court order, legal process, or governmental request
• To investigate, prevent, or address fraud, security issues, or unlawful activity
• To protect the rights, property, safety, or operations of Cyclone, our customers, or others
• As part of a merger, acquisition, sale of assets, restructuring, or other business transition

Any such sharing will be limited to what is reasonably necessary.

Our website may contain links to third-party websites, services, tools, financing providers, map tools, scheduling tools, analytics providers, or social media platforms. We are not responsible for the privacy practices of third parties.

If you click a third-party link or use a third-party service, your information may be governed by that third party's privacy policy and terms.

We encourage you to review the privacy policies of any third-party services you use.

When you submit a contact form or appointment request, the information you provide may be used to:

• Contact you regarding your request
• Confirm, reschedule, or follow up on an appointment request
• Understand your vehicle and service needs
• Provide customer support
• Maintain service-related records

Submitting a form through the website does not guarantee an appointment or service availability unless and until confirmed by our team.

If you apply for a job through our website, we may collect and review the information you submit for hiring-related purposes, including evaluating qualifications, contacting you, and maintaining employment-related records as permitted by law.

Submission of an application does not guarantee an interview, employment offer, or hiring.

We use reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. As a result, we cannot guarantee absolute security.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Respond to your requests
• Provide requested services
• Maintain business and legal records
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

Depending on where you live, you may have certain privacy rights under applicable law. You may contact us to request that we:

• Provide access to personal information you submitted
• Correct inaccurate personal information
• Delete certain personal information, subject to legal exceptions
• Explain our privacy practices

To make a request, please email: support@cyclonemufflers.com

We may need to verify your identity before responding to certain requests.

If you are a California resident, California law may provide you with certain rights regarding your personal information, including the right to request:

• Access to certain personal information we collected about you
• Deletion of certain personal information
• Correction of inaccurate personal information

Cyclone does not sell personal information.

Cyclone does not share personal information for cross-context behavioral advertising as defined by applicable California law, unless expressly stated otherwise in an updated policy.

California residents may submit privacy-related requests by emailing: support@cyclonemufflers.com

We will respond in accordance with applicable law.

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information online from children under 13.

If we learn that we have collected personal information from a child under 13 without legally required consent, we will take reasonable steps to delete that information.

If you believe a child under 13 has provided us personal information, please contact us at: support@cyclonemufflers.com

If we experience a data breach involving personal information, we will provide notice as required by applicable Illinois and other relevant laws.

Some web browsers may send "Do Not Track" signals. Because there is not yet a universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Effective Date.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Cyclone Mufflers & Brakes Auto Repair

Email: support@cyclonemufflers.com